Last updated: 08/22/2026

privacy policy

This Privacy Policy explains how Cladder (“Cladder,” “we,” “us,” or “our”) collects, uses, and protects information when you visit getcladder.com, purchase our services, or communicate with us. By using our site or services, you agree to the practices described here.

Cladder is operated by MYRIEM ECH, a sole proprietorship based in Toronto, Ontario, Canada.

Information we collect

Information you provide directly. When you purchase a website build, we collect the information submitted through our client intake form, which may include your business name, contact details, logo, photos, service area, license and insurance numbers, customer testimonials, and other content used to build your site.

Payment information. Payments are processed through Stripe. We do not collect or store your full payment card details ourselves — Stripe handles this in accordance with its own privacy policy and security standards.

Information collected through outreach. If you received an email from us, your business contact information (such as a publicly listed business email address) may have been collected from publicly available sources for the purpose of marketing our services to contractors. You can opt out of future communications at any time using the unsubscribe link in any email we send.

Automatically collected information. Our website may use standard web technologies (such as basic analytics or cookies) to understand how visitors use the site. 

 

How we use your information

We use the information we collect to build and maintain your website, process payments, communicate with you about your account, respond to inquiries, and, where you haven’t opted out, send you information about our services.

How we share your information

We do not sell your personal information. We share information only with service providers who help us operate our business – for example, Stripe for payment processing and our hosting provider for website hosting -and only to the extent necessary for them to perform those services. We may also disclose information if required by law.

Data retention

We retain your information for as long as your account is active and for a reasonable period afterward to comply with legal, tax, and accounting obligations.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at contact@getcladder.com. If you’re located in a jurisdiction with specific privacy rights (such as California’s CCPA or applicable Canadian privacy law), we will honor requests consistent with those rights.

Children's privacy

Our services are intended for business use by adults and are not directed at children. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision.

Contact us

Questions about this policy can be sent to contact@getcladder.com

© 2026 CLADDER All Rights Reserved.